China Consumer Association released the hot compla

2022-05-25
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China Consumer Association released the hot spot of complaints in the first half of the year: complaints about hygiene and cleaning products increased

release date: Source: people

11 people, including Ms. Lin, a consumer in Neijiang City, Sichuan Province, participated in a group tour to Thailand at the local travel agency, with 2380 cash advance per person. Later, covid-19 was affected by the new crown pneumonia epidemic. The regiment was canceled. The customer found the tour loop contained 4 parts: hydraulic source, clamping cylinder actuator, conversion valve, signal control part of the agency, requiring full refund, and the travel agency said that each person would be able to refund after deducting 300 of the cost. After the mediation organized by the local consumer association, the travel agency agreed to deduct only 100 deposit per person, which can be used to deduct the next travel expenses, and the remaining group money will be refunded

this is a case of consumer rights protection disclosed in the "analysis report on the acceptance of complaints by the National Consumer Association in the first half of the year" recently released by the China Consumer Association. The report shows that in the first half of the year, the National Consumer Association accepted 561000 consumer complaints, solved 438000, and recovered 798 million economic losses for consumers. Among them, there were 1403 complaints of double compensation due to fraud by operators, with a double compensation amount of 4.15 million

the report pointed out that in the first half of the year, the epidemic had a lot of impact on economic life, and some complaints in the field of consumption were prominent, resulting in new complaint hotspots

during the epidemic prevention and control period, there is a large demand for sanitary cleaning products and medical devices. Individual operators took the opportunity to bid up prices, false publicity, shoddy goods and overtime delivery, which seriously disrupted the market order. Among them, the complaints of hygiene and cleaning products increased by 147.4% year-on-year

disputes over cancellation of contracts such as catering, air tickets and tourism have increased. Affected by the epidemic, consumers canceled dinner and travel plans, and complaints about transportation, tourism and catering services increased significantly, with a year-on-year increase of 519.4%, 210.9% and 172.5% respectively. In transportation services, air ticket complaints are more prominent

problems in the field of house leasing have increased. The main problems complained by consumers are: first, the rent of housing rental agencies has been raised. During the epidemic prevention and control period, it is inconvenient for consumers to find new houses and can only be forced to accept renewal; Second, the contract has not expired, and the operator has a certain operating space; Check whether the power supply voltage connected to the experimental machine is normal, and the consumer moves away without any explanation for the rent refund; Third, during the epidemic prevention and control period, the operators are unable to stay in the rental house, and the operators still collect the rent normally; Fourth, the landlord complained that the intermediary company did not give or lower the rent maliciously, but the lessee did not get preferential treatment

complaints about video and online games increased. In the "home" economy, online audio-visual and online games have become an important part of online consumption, and relevant complaints have also increased. The main problems are: first, the description of video membership rights is inaccurate; Second, the live broadcast "reward" is difficult to supervise. Consumers report that some staff of the live broadcast platform and anchor team are suspected of pretending to be fans to "encourage" tourists to "reward" the anchor, and some minors are induced to give large amounts of "reward"; Third, online games, such as the implementation of restrictions on minors' login and recharge

"in the overall planning of elastospray? Ch polyurethane spraying thermal insulation material, which can provide thermal insulation and waterproof integrated scheme, and promote epidemic prevention and control and economic and social development, the majority of operators should establish the concept of consumer priority, try their best to solve the problems faced by consumers, pay attention to brand reputation, improve service level and maintain their own sustainable development." Zhang Dezhi, director of the consumption Supervision Department of the China Consumer Association, said

China Consumer Association suggested that relevant departments should focus on new problems, hold the bottom line of rights protection, issue relevant norms as soon as possible, ensure market order and effectively safeguard the legitimate rights and interests of consumers

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